Delivery and returns
Delivery and Returns
Last Updated: 03.05.26
Thank you for shopping with Thawab. We are committed to delivering your abaya with care and transparency. Please review our delivery and exchange policy below.
Delivery Information
We ship worldwide, with special focus on Pakistan, the UAE, and the United Kingdom.
Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Pakistan (Domestic) | 7 – 14 business days |
| International (UAE, UK, and other countries) | 15 – 20 business days |
Please note: Business days exclude Fridays, public holidays, and weekends.
Shipping Charges
Shipping costs are calculated at checkout based on your location and the weight of your order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. For Cash on Delivery (COD) orders in Pakistan, processing begins immediately after order confirmation.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking number (where available).
Customs, Duties, and Taxes
International orders (outside the UAE) may be subject to customs fees, import duties, or local taxes imposed by your country. These charges are your sole responsibility. Thawab is not responsible for delays caused by customs clearance.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us. We are not liable for delays caused by carriers, customs, natural events, or other circumstances beyond our control.
Returns and Exchange Policy
We want you to love your abaya. However, please note that we do not offer refunds — only exchanges for damaged or defective items under specific conditions.
When Is an Exchange Allowed?
You may request an exchange only if:
The product arrived damaged, defective, or with a manufacturing flaw.
You report the issue within 5 days of delivery.
When Is an Exchange NOT Allowed?
Exchanges will be rejected if:
The tag has been removed or tampered with.
The product has been used, washed, or worn.
The product has any smell (perfume, deodorant, smoke, etc.) or stains.
The issue is reported after 5 days of delivery.
Exchange Process
Contact us within 5 days of receiving your order.
Provide your order number and clear photos/videos showing the damage or defect.
Once approved, we will arrange an exchange for the same product (subject to availability).
If the same product is unavailable, we will offer store credit.
Customers are responsible for return shipping costs, unless the item was damaged or defective upon arrival.
Cash on Delivery (COD) Orders – Pakistan
For COD orders, the same exchange policy applies. No cash refunds will be issued under any circumstances.
How to Contact Us for Exchange Requests
To report a damaged item or request an exchange, please reach out to us:
📞 WhatsApp / Phone: +92 339 3827222
📍 Brand Location: United Arab Emirates (UAE)
Please keep your order number ready when contacting us.
Still Have Questions?
If you need more information about delivery times, exchange eligibility, or anything else, feel free to message us on WhatsApp. We’re happy to help.
