Privacy policy
Last Updated: [03.05.26]
Welcome to Thawab. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://thawabofficial.com (the “Site”) or make a purchase.
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide to Us:
Name (first and last)
Email address
Phone number (including WhatsApp)
Billing and shipping address
Payment information (processed securely through our payment partners; we do not store full payment details)
Order history and preferences
Information Collected Automatically:
Device information (IP address, browser type, operating system) Usage data (pages viewed, time spent on Site, links clicked) Cookies and tracking technologies (see Section 7 below)
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders (including payment, shipping, and exchange requests)
To communicate with you about your order, delivery updates, and customer support
To manage Cash on Delivery (COD) orders in Pakistan
To improve our website, products, and customer experience
To send promotional offers or updates (only if you have opted in)
To comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website and serving you, including:
Shipping carriers (to deliver your order)
Payment processors (to handle secure transactions)
Email/WhatsApp service providers (to send order updates)
Analytics services (to understand how customers use our Site)
These third parties are required to keep your information confidential and use it only for the services they provide to us.
4. Data Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
For COD orders in Pakistan: Your phone number and address are shared only with our delivery partners to complete your order.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to legal obligations, such as retaining order records)
Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the information in Section 10.
6. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Order records are typically kept for [X] years to comply with tax and consumer protection laws.
7. Cookies and Tracking Technologies
Our Site may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
Remember your preferences
Understand how you navigate our Site
Improve website performance
You can disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.
8. Third-Party Links
Our Site may contain links to other websites (such as Instagram or payment gateways). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Contact Us
If you have any questions about this Privacy Policy, wish to access or update your personal information, or request deletion of your data, please contact us:
📞 WhatsApp / Phone: +92 339 3827222
📍 Location: United Arab Emirates (UAE)
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically for any updates.
The “Last Updated” date at the top of this page indicates when the latest changes were made.
